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title: Reporting a bug to Fluxer
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description: How to file clear, high-quality bug reports for Fluxer Support or our GitHub
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category: support
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category_title: Support
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category_icon: question
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order: 1
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snowflake_id: 1447264362996695040
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---
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Use this guide to file a clear report so we can reproduce and fix the bug quickly. Screenshots, short screen recordings, and relevant logs or files speed up diagnosis.
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## Bug report template
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**Title:** Be specific, e.g., `Bug: media upload stalls at 95%`.
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**Steps to reproduce:**
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1. Step one (include exact clicks/taps, inputs, or shortcuts).
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2. Step two.
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3. Step three (note timing or ordering details).
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**Expected result:** What you expected to happen.
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**Actual result:** What happened instead (include exact errors or on-screen messages).
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**System and client settings:** In User Settings, tap your client info at the bottom of the sidebar to copy it, then paste it here.
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## Add evidence
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Include anything that shows the issue—screenshots, short videos, logs, or sample files/exports. More detail means faster help.
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## Submit your report
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Email support@fluxer.app with the filled template. A concise subject, such as `Bug report: media upload stuck`, helps us triage faster. Prefer GitHub? File issues in the [Fluxer GitHub repository](https://github.com/fluxerapp/fluxer); use the correct template and check for existing reports first. High-quality, non-duplicate reports we approve—whether emailed or filed on GitHub—may earn an invite to our private Fluxer Testers community, where you can unlock the Bug Hunter badge.
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## Security issues
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If you believe the issue is security-related, email security@fluxer.app instead of Support. Include clear steps, why you think it is a security risk, and any impact you see. We respond quickly to assess, coordinate a fix, and discuss disclosure expectations.
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