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fluxer_marketing/priv/help/support/1447264362996695040/en-US.md

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+---
+title: Reporting a bug to Fluxer
+description: How to file clear, high-quality bug reports for Fluxer Support or our GitHub
+category: support
+category_title: Support
+category_icon: question
+order: 1
+snowflake_id: 1447264362996695040
+---
+
+Use this guide to file a clear report so we can reproduce and fix the bug quickly. Screenshots, short screen recordings, and relevant logs or files speed up diagnosis.
+
+## Bug report template
+
+**Title:** Be specific, e.g., `Bug: media upload stalls at 95%`.
+
+**Steps to reproduce:**
+1. Step one (include exact clicks/taps, inputs, or shortcuts).
+2. Step two.
+3. Step three (note timing or ordering details).
+
+**Expected result:** What you expected to happen.
+
+**Actual result:** What happened instead (include exact errors or on-screen messages).
+
+**System and client settings:** In User Settings, tap your client info at the bottom of the sidebar to copy it, then paste it here.
+
+## Add evidence
+
+Include anything that shows the issue—screenshots, short videos, logs, or sample files/exports. More detail means faster help.
+
+## Submit your report
+
+Email support@fluxer.app with the filled template. A concise subject, such as `Bug report: media upload stuck`, helps us triage faster. Prefer GitHub? File issues in the [Fluxer GitHub repository](https://github.com/fluxerapp/fluxer); use the correct template and check for existing reports first. High-quality, non-duplicate reports we approve—whether emailed or filed on GitHub—may earn an invite to our private Fluxer Testers community, where you can unlock the Bug Hunter badge.
+
+## Security issues
+
+If you believe the issue is security-related, email security@fluxer.app instead of Support. Include clear steps, why you think it is a security risk, and any impact you see. We respond quickly to assess, coordinate a fix, and discuss disclosure expectations.

fluxer_marketing/priv/help/support/1453792298436395008/en-US.md

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+---
+title: Fluxer Copyright & Intellectual Property Policy
+description: How to report suspected copyright or intellectual property violations on Fluxer
+category: support
+category_title: Support
+category_icon: question
+order: 50
+snowflake_id: 1453792298436395008
+---
+
+Fluxer respects the intellectual property of every creator. We expect the same level of respect from the whole Fluxer community.
+
+## Copyright complaints
+
+If you believe content on Fluxer infringes your copyright, the quickest way to ask for removal is to use our report form at [https://web.fluxer.app/report](https://web.fluxer.app/report) and choose the copyright or intellectual property option. You can also email **dmca@fluxer.app** with the subject line "DMCA Takedown Request." In either case, your notice should include:
+
+- A description of the copyrighted work you believe has been infringed.
+- The precise location of the allegedly infringing material on Fluxer (message links, channel IDs, etc.).
+- A statement that you have a good faith belief that the disputed use is not authorized by you, your agent, or the law, and that the information in the notice is accurate.
+- A statement, made under penalty of perjury, that you are the copyright or intellectual property owner or authorized to act on their behalf.
+- Your contact information (mailing address, telephone number, and/or email) so we can reach you.
+- Your physical or electronic signature.
+
+Do not mislead our support or legal teams. Please do not file false or malicious reports, submit multiple reports about the same material, or ask other people to report the same content for you. Repeated violations of this guideline may lead to warnings or other penalties on your account.
+
+## Counter-notices
+
+If you believe the content that was removed or disabled did not infringe your rights or was taken down by mistake, send a counter-notice via **dmca@fluxer.app**. A complete counter-notice must contain:
+
+- Identification of the content that was removed or disabled and its location before the removal (message links, channel IDs, etc.).
+- A statement that you have a good faith belief the content was removed or disabled because of a mistake or misidentification.
+- Your contact information (mailing address, telephone number, and/or email).
+- A statement that you consent to the jurisdiction of the Federal District Court for the district where you live, or if you live outside the United States, the Northern District of California, and that you will accept service of process from the person who notified Fluxer of the alleged infringement.
+- Your physical or electronic signature.
+
+We cannot process counter-notices with missing or defective elements. If we identify any issues, we will notify you and ask you to submit a corrected notice.
+
+Once we receive a valid counter-notice, we will forward it to the party that filed the complaint. If the dispute persists, the parties must resolve it in court. Unless the complaining rights holder tells us they have filed a court action against the content provider, member, or user, we may restore the removed material 10 to 14 business days (or longer) after we receive the counter-notice, at our discretion.
+
+There are legal and financial consequences for fraudulent or bad faith submissions. Please make sure you are the rights holder or are authorized to act on their behalf before submitting a notice or counter-notice.
+
+## Infringement consequences
+
+We may delete or disable access to content that is alleged to infringe someone else’s intellectual property. Repeat copyright or IP infringers may have their accounts terminated, and in serious cases we may take stronger enforcement actions.

fluxer_marketing/priv/help/support/1453793207971217408/en-US.md

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+---
+title: How long Fluxer keeps your information
+description: Understand how long Fluxer retains different types of information and why we keep it
+category: support
+category_title: Support
+category_icon: question
+order: 51
+snowflake_id: 1453793207971217408
+---
+
+Fluxer collects certain information while you use the platform. Our [Privacy Policy](/privacy) covers what we collect, how we use it, and the controls you have. This guide explains how long we keep different kinds of data and why we retain it.
+
+## What must stay on file
+
+We keep the information that helps us create your account, deliver Fluxer, meet our commitments, and comply with the law. This includes your username, email address, phone number, and basic usage data. The rest is optional, and you can remove it if you choose.
+
+## Information you can delete directly from the services
+
+You can remove anything you have posted while you still have access to the space where you posted it. For example:
+
+- Delete individual messages or attachments directly inside Fluxer.
+- Use our Privacy Dashboard article on <% article 1445730947679911936 %> to bulk delete your messages before deleting your account.
+- If you are about to delete your account, follow <% article 1445724566704881664 %> for the full account deletion flow.
+
+Deleted content is no longer visible to other users, though cached copies may take a short time to clear.
+
+If you'd like our help deleting specific content, email **privacy@fluxer.app** from the email address associated with your account and let us know what you need removed.
+
+## Information retained until your account is deleted
+
+Most personal information stays with us for as long as you have an active Fluxer account. This helps us understand how people use the platform, fix problems, and build new features. Accounts that remain inactive for two years may be deleted automatically to keep the platform healthy.
+
+Account deletion requests are completed after a 14-day waiting period so that deletions can be reversed in case they were made by mistake. During that time you can log in to cancel the deletion. Once the 14 days pass, we begin deleting identifying information and anonymizing the rest.
+
+## Retention periods for specific purposes
+
+We sometimes keep certain information longer to fulfill legal or operational obligations:
+
+- **Age verification:** If you send an ID for an age verification appeal, we delete it within 60 days after the appeal is closed.
+- **Backups:** Database backups are stored for 30–45 days and then deleted.
+- **Legal and tax compliance:** Transactional records are kept for the time periods required by law (for example, tax or accounting rules).
+- **Safety and security:** We retain contact details (including emails and phone numbers) for 180 days after deletion for trust and safety purposes. If an account is flagged for Terms of Service violations, we may keep related information for up to two years to prevent repeat abuse and keep Fluxer safe.
+- **Legal claims:** When you send us a support request about your data, we keep that conversation for up to five years after the ticket closes so we can defend or exercise legal rights if necessary.
+- **Continuity of the service:** Even after you delete your account, the content you shared with others may remain for their access, even though it is no longer linked to you. Delete anything you still control before removing your account, or ask privacy@fluxer.app for help.
+
+## What happens when you delete your account
+
+Once you confirm deletion, we typically hold your account for 14 days before permanently removing it. This grace period lets you recover the account if the deletion was accidental. After 14 days, we delete identifying information and anonymize or aggregate what remains. Identifying data in backups can take up to 45 days to disappear.
+
+We keep aggregated or anonymized information (information that can no longer identify you) even after deletion so we can understand platform trends and improve Fluxer.
+
+## Your rights
+
+Every user can control their information directly inside Fluxer or by contacting **privacy@fluxer.app**. If you live in the European Union, the GDPR gives you additional rights, which you can exercise through your account or by emailing us:
+
+- Right of access to your personal data
+- Right to rectify inaccurate personal data
+- Right to erase your personal data
+- Right to limit the processing of your personal data
+- Right to data portability
+- Right to object to the processing of your personal data
+
+If you have questions about how long we keep something, want to exercise one of these rights, or need help deleting specific content, please contact **privacy@fluxer.app**.

fluxer_marketing/priv/help/support/1453793221464293376/en-US.md

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+---
+title: EU DSA Dispute Resolution Options
+description: How EU users covered by the Digital Services Act can exercise their rights on Fluxer
+category: support
+category_title: Support
+category_icon: question
+order: 52
+snowflake_id: 1453793221464293376
+---
+
+This article explains how EU users covered by the European Union’s Digital Services Act (DSA) can exercise certain rights. Parts of the DSA only apply to online platforms and to specific types of decisions, so not every report or action on Fluxer is eligible for DSA handling.
+
+## Reporting illegal content under the DSA
+
+We work hard to remove violative content and bad actors from Fluxer. The easiest way to report content that violates our Terms of Service or Community Guidelines is through our in-app reporting surfaces inside Fluxer. Certain EU users also have the option to flag illegal content under the DSA through our web form at [https://web.fluxer.app/report](https://web.fluxer.app/report).
+
+## DSA appeals rights
+
+If the DSA applies to you and you disagree with one of the decisions listed below, you have six months from the date of the violation notice to appeal through our internal appeals process. You can find the link to appeal on the notice itself.
+
+The DSA appeals mechanisms only apply to decisions that are based on a finding that the information provided is illegal or violates our Terms of Service, such as:
+
+- removing or disabling access to content, or restricting its visibility;
+- suspending or terminating access to Fluxer (either in whole or in part);
+- suspending or terminating a user’s Fluxer account;
+- suspending, terminating, or restricting a user’s ability to monetize their Fluxer activity.
+
+## Out-of-court dispute settlement
+
+You may also have the option of choosing an out-of-court settlement body that has been certified by a Digital Services Coordinator in an EU Member State to help resolve a dispute related to any of the decisions listed above. [The European Commission](https://commission.europa.eu/index) maintains a website that lists those settlement bodies as they become certified.
+
+Fluxer will cooperate with such a settlement body when required by law, but we are not bound by the decisions they issue. We also reserve the right not to engage with an out-of-court settlement body if the same dispute (same information and grounds) has already been resolved.