initial commit

fluxer_marketing/priv/help/account-settings/1426347609450086400/en-US.md

@@ -0,0 +1,49 @@
+---
+title: How to change your date of birth
+description: How to update your date of birth on Fluxer by contacting our support team
+category: account-settings
+category_title: Account Settings
+category_icon: gear
+order: 10
+snowflake_id: 1426347609450086400
+---
+
+Your date of birth helps us keep your account secure and apply age-based features correctly. Because of that, it can't be edited directly in the app. If something is wrong and you need it updated, our support team can help.
+
+## What you'll need
+
+When you contact support, please have:
+- A valid government-issued ID so we can verify your identity
+- The correct date of birth you want on your account
+- A short explanation of why it needs to be changed (for example, a typo during sign-up)
+
+## How to contact support
+
+1. Email us at support@fluxer.app from the email address linked to your Fluxer account.
+2. Use the subject line: `Date of birth change request`.
+3. In the email, include:
+   - The correct date of birth
+   - Why the current date of birth is wrong
+   - A clear photo of your government-issued ID as an attachment
+
+## After you send your request
+
+1. Our support team will review your request, usually within **24–48 hours**.
+2. We may ask for additional details if something is unclear.
+3. Once everything is verified, we'll update the date of birth on your account.
+4. You'll get a confirmation email when the change is complete.
+
+Most requests are fully processed within **2–3 business days**.
+
+## Things to know
+
+- **Limited changes**: For security reasons, we generally allow only one date of birth change per account.
+- **Age requirements**: If the new date of birth changes your eligibility for certain features, your access may be updated to match.
+- **ID handling**: Any ID you send is handled securely and deleted after the verification process is complete.
+
+## Age-restricted features
+
+Changing your date of birth may affect access to:
+- Age-restricted channels and communities
+- Certain platform features
+- Content filters and safety settings