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fluxer_marketing/priv/help/account-settings/1426347609450086400/en-US.md

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+---
+title: How to change your date of birth
+description: How to update your date of birth on Fluxer by contacting our support team
+category: account-settings
+category_title: Account Settings
+category_icon: gear
+order: 10
+snowflake_id: 1426347609450086400
+---
+
+Your date of birth helps us keep your account secure and apply age-based features correctly. Because of that, it can't be edited directly in the app. If something is wrong and you need it updated, our support team can help.
+
+## What you'll need
+
+When you contact support, please have:
+- A valid government-issued ID so we can verify your identity
+- The correct date of birth you want on your account
+- A short explanation of why it needs to be changed (for example, a typo during sign-up)
+
+## How to contact support
+
+1. Email us at support@fluxer.app from the email address linked to your Fluxer account.
+2. Use the subject line: `Date of birth change request`.
+3. In the email, include:
+   - The correct date of birth
+   - Why the current date of birth is wrong
+   - A clear photo of your government-issued ID as an attachment
+
+## After you send your request
+
+1. Our support team will review your request, usually within **24–48 hours**.
+2. We may ask for additional details if something is unclear.
+3. Once everything is verified, we'll update the date of birth on your account.
+4. You'll get a confirmation email when the change is complete.
+
+Most requests are fully processed within **2–3 business days**.
+
+## Things to know
+
+- **Limited changes**: For security reasons, we generally allow only one date of birth change per account.
+- **Age requirements**: If the new date of birth changes your eligibility for certain features, your access may be updated to match.
+- **ID handling**: Any ID you send is handled securely and deleted after the verification process is complete.
+
+## Age-restricted features
+
+Changing your date of birth may affect access to:
+- Age-restricted channels and communities
+- Certain platform features
+- Content filters and safety settings

fluxer_marketing/priv/help/account-settings/1445724566704881664/en-US.md

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+---
+title: How to delete or disable your account
+description: Learn how to permanently delete or temporarily disable your Fluxer account, and what happens to your data
+category: account-settings
+category_title: Account Settings
+category_icon: gear
+order: 20
+snowflake_id: 1445724566704881664
+---
+
+If you want to take a break from Fluxer or leave the platform entirely, you can either disable or delete your account. Here's what each option does and how to access them.
+
+## How to access account options
+
+1. Log in to your Fluxer account at [web.fluxer.app/login](https://web.fluxer.app/login).
+2. Press the cogwheel icon in the bottom-left corner of the screen to open Settings.
+3. Navigate to **Security & Login**.
+4. Choose either **Delete account** or **Disable account**.
+
+## Deleting your account
+
+Deleting your account schedules a permanent deletion in **14 days**. During this period, you can cancel the pending deletion by logging into your account again.
+
+After the 14-day period, your account and associated data will be permanently removed and cannot be recovered.
+
+**Important**: Accounts are automatically deleted if they remain inactive for 2 years.
+
+### What happens to your messages
+
+When you delete your account, all your messages will remain on the platform unless you delete them first. You have several options:
+
+- **Delete all messages**: Use the Privacy Dashboard to delete all your messages at once. See our guide on <% article 1445730947679911936 %> for detailed instructions.
+- **Export your data first**: Before deleting messages, you may want to export your data to keep a personal backup. Learn more about <% article 1445731738851475456 %>.
+- **Request specific data deletion**: Contact **privacy@fluxer.app** from your registered email address if you want to delete specific data without deleting everything.
+
+**Important**: You cannot delete your messages after you've deleted your account. Be sure to handle your data before initiating account deletion.
+
+## Disabling your account
+
+Disabling your account simply logs you out of all devices. Your account remains on the platform but is inaccessible until you log in again.
+
+You can log in at any time in the future to re-enable your account and pick up where you left off.
+
+## Summary
+
+| Option | What it does | Reversible? |
+|--------|--------------|-------------|
+| **Disable account** | Logs you out of all devices | Yes, log in to re-enable |
+| **Delete account** | Schedules permanent deletion in 14 days | Yes, within 14 days by logging in |
+| **Data management** | Export or delete your messages and data | See linked guides |
+
+For more information about managing your data, see:
+- <% article 1445730947679911936 %>
+- <% article 1445731738851475456 %>

fluxer_marketing/priv/help/account-settings/1445730947679911936/en-US.md

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+---
+title: Requesting data deletion
+description: Learn how to delete your messages and other data from Fluxer
+category: account-settings
+category_title: Account Settings
+category_icon: gear
+order: 21
+snowflake_id: 1445730947679911936
+---
+
+Fluxer gives you control over your data. You can delete your messages and other content at any time through the Privacy Dashboard or by contacting our privacy team.
+
+## What happens to your messages
+
+When you delete your account, all your messages will remain on the platform unless you opt to delete them first. We provide several ways to delete your messages:
+
+### Delete all messages through Privacy Dashboard
+
+The quickest way to delete all your messages is through the Privacy Dashboard:
+
+1. Log in to your Fluxer account at [web.fluxer.app/login](https://web.fluxer.app/login).
+2. Press the cogwheel icon in the bottom-left corner to open Settings.
+3. Navigate to **Privacy Dashboard**.
+4. Select the **Data Deletion** tab.
+5. Click **Delete all my messages**.
+
+Mass-deletion requests are processed in the background and will complete fully as soon as possible, relative to the total volume of messages you have sent.
+
+### Request specific data deletion
+
+If you want to delete specific data without deleting all your messages, you can email **privacy@fluxer.app** from your account's registered email address. Our privacy team will process your request and assist you with deleting the specific data you indicate.
+
+## Important information
+
+### Attachments and deletion
+
+When you delete a message containing attachments, the attachments will also be deleted. If you wish to keep your attachments, make sure to <% article 1445731738851475456 %> before deleting messages. Attachments also expire based on size; see <% article 1447193503661555712 %> for how long links last and how to extend them.
+
+### Timing matters
+
+You cannot delete your messages after you've deleted your account. If you want to remove your messages from the platform, be sure to do it before initiating account deletion.
+
+For more information about account deletion, see our guide on <% article 1445724566704881664 %>.
+
+## Automatic account deletion
+
+Accounts are automatically deleted if they remain inactive for 2 years. This helps us maintain platform security and manage resources efficiently.
+
+## Summary
+
+| Method | What you can delete | Processing time |
+|--------|---------------------|-----------------|
+| **Privacy Dashboard** | All your messages | Background processing, completes ASAP |
+| **Email privacy@fluxer.app** | Specific data you request | Handled by privacy team |
+| **Account deletion** | Your account after 14 days | Cannot delete messages afterward |
+| **Automatic deletion** | Inactive accounts after 2 years | Automatic |

fluxer_marketing/priv/help/account-settings/1445731738851475456/en-US.md

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+---
+title: Exporting your account data
+description: Learn how to request and download a complete export of your Fluxer data
+category: account-settings
+category_title: Account Settings
+category_icon: gear
+order: 22
+snowflake_id: 1445731738851475456
+---
+
+Fluxer allows you to request a complete export of your account data, including all messages you've sent and information about any attachments.
+
+## How to request a data export
+
+1. Log in to your Fluxer account at [web.fluxer.app/login](https://web.fluxer.app/login).
+2. Press the cogwheel icon in the bottom-left corner to open Settings.
+3. Navigate to **Privacy Dashboard**.
+4. Select the **Data Export** tab.
+5. Click **Request Data Export**.
+
+## What's included in your data export
+
+Your data export package contains:
+
+- All your user account information
+- All messages you have sent across the platform
+- URLs to download any attachments from your messages
+
+## Downloading attachments
+
+The data export includes URLs for downloading your attachments. However, you must download these attachments **before** deleting the messages that contain them.
+
+**Important**: Deleting a message that contains attachments will also delete those attachments. If you want to preserve your attachments, download them from the URLs provided in your data export before deleting any messages.
+
+## Receiving your data export
+
+Once you request a data export:
+
+1. Your request will be processed and a data package will be prepared
+2. When ready, you'll receive an email at your account's registered email address
+3. The email will contain a download link to a zip file
+4. This download link is valid for **7 days**
+
+## Request frequency
+
+You can request a data export once every **7 days**. This helps us manage server resources while ensuring you have regular access to your data.
+
+## What to do next
+
+After exporting your data, you may want to:
+
+- Review your message history
+- Download important attachments before deleting messages. Attachments expire based on size; see <% article 1447193503661555712 %>.
+- Keep a personal backup of your Fluxer data
+- Understand what information you've shared on the platform
+
+For information about deleting your data after export, see our guide on <% article 1445730947679911936 %>.
+
+For information about account deletion, see our guide on <% article 1445724566704881664 %>.