initial commit

fluxer_marketing/priv/help/account-settings/1426347609450086400/en-US.md

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+---
+title: How to change your date of birth
+description: How to update your date of birth on Fluxer by contacting our support team
+category: account-settings
+category_title: Account Settings
+category_icon: gear
+order: 10
+snowflake_id: 1426347609450086400
+---
+
+Your date of birth helps us keep your account secure and apply age-based features correctly. Because of that, it can't be edited directly in the app. If something is wrong and you need it updated, our support team can help.
+
+## What you'll need
+
+When you contact support, please have:
+- A valid government-issued ID so we can verify your identity
+- The correct date of birth you want on your account
+- A short explanation of why it needs to be changed (for example, a typo during sign-up)
+
+## How to contact support
+
+1. Email us at support@fluxer.app from the email address linked to your Fluxer account.
+2. Use the subject line: `Date of birth change request`.
+3. In the email, include:
+   - The correct date of birth
+   - Why the current date of birth is wrong
+   - A clear photo of your government-issued ID as an attachment
+
+## After you send your request
+
+1. Our support team will review your request, usually within **24–48 hours**.
+2. We may ask for additional details if something is unclear.
+3. Once everything is verified, we'll update the date of birth on your account.
+4. You'll get a confirmation email when the change is complete.
+
+Most requests are fully processed within **2–3 business days**.
+
+## Things to know
+
+- **Limited changes**: For security reasons, we generally allow only one date of birth change per account.
+- **Age requirements**: If the new date of birth changes your eligibility for certain features, your access may be updated to match.
+- **ID handling**: Any ID you send is handled securely and deleted after the verification process is complete.
+
+## Age-restricted features
+
+Changing your date of birth may affect access to:
+- Age-restricted channels and communities
+- Certain platform features
+- Content filters and safety settings

fluxer_marketing/priv/help/account-settings/1445724566704881664/en-US.md

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+---
+title: How to delete or disable your account
+description: Learn how to permanently delete or temporarily disable your Fluxer account, and what happens to your data
+category: account-settings
+category_title: Account Settings
+category_icon: gear
+order: 20
+snowflake_id: 1445724566704881664
+---
+
+If you want to take a break from Fluxer or leave the platform entirely, you can either disable or delete your account. Here's what each option does and how to access them.
+
+## How to access account options
+
+1. Log in to your Fluxer account at [web.fluxer.app/login](https://web.fluxer.app/login).
+2. Press the cogwheel icon in the bottom-left corner of the screen to open Settings.
+3. Navigate to **Security & Login**.
+4. Choose either **Delete account** or **Disable account**.
+
+## Deleting your account
+
+Deleting your account schedules a permanent deletion in **14 days**. During this period, you can cancel the pending deletion by logging into your account again.
+
+After the 14-day period, your account and associated data will be permanently removed and cannot be recovered.
+
+**Important**: Accounts are automatically deleted if they remain inactive for 2 years.
+
+### What happens to your messages
+
+When you delete your account, all your messages will remain on the platform unless you delete them first. You have several options:
+
+- **Delete all messages**: Use the Privacy Dashboard to delete all your messages at once. See our guide on <% article 1445730947679911936 %> for detailed instructions.
+- **Export your data first**: Before deleting messages, you may want to export your data to keep a personal backup. Learn more about <% article 1445731738851475456 %>.
+- **Request specific data deletion**: Contact **privacy@fluxer.app** from your registered email address if you want to delete specific data without deleting everything.
+
+**Important**: You cannot delete your messages after you've deleted your account. Be sure to handle your data before initiating account deletion.
+
+## Disabling your account
+
+Disabling your account simply logs you out of all devices. Your account remains on the platform but is inaccessible until you log in again.
+
+You can log in at any time in the future to re-enable your account and pick up where you left off.
+
+## Summary
+
+| Option | What it does | Reversible? |
+|--------|--------------|-------------|
+| **Disable account** | Logs you out of all devices | Yes, log in to re-enable |
+| **Delete account** | Schedules permanent deletion in 14 days | Yes, within 14 days by logging in |
+| **Data management** | Export or delete your messages and data | See linked guides |
+
+For more information about managing your data, see:
+- <% article 1445730947679911936 %>
+- <% article 1445731738851475456 %>

fluxer_marketing/priv/help/account-settings/1445730947679911936/en-US.md

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+---
+title: Requesting data deletion
+description: Learn how to delete your messages and other data from Fluxer
+category: account-settings
+category_title: Account Settings
+category_icon: gear
+order: 21
+snowflake_id: 1445730947679911936
+---
+
+Fluxer gives you control over your data. You can delete your messages and other content at any time through the Privacy Dashboard or by contacting our privacy team.
+
+## What happens to your messages
+
+When you delete your account, all your messages will remain on the platform unless you opt to delete them first. We provide several ways to delete your messages:
+
+### Delete all messages through Privacy Dashboard
+
+The quickest way to delete all your messages is through the Privacy Dashboard:
+
+1. Log in to your Fluxer account at [web.fluxer.app/login](https://web.fluxer.app/login).
+2. Press the cogwheel icon in the bottom-left corner to open Settings.
+3. Navigate to **Privacy Dashboard**.
+4. Select the **Data Deletion** tab.
+5. Click **Delete all my messages**.
+
+Mass-deletion requests are processed in the background and will complete fully as soon as possible, relative to the total volume of messages you have sent.
+
+### Request specific data deletion
+
+If you want to delete specific data without deleting all your messages, you can email **privacy@fluxer.app** from your account's registered email address. Our privacy team will process your request and assist you with deleting the specific data you indicate.
+
+## Important information
+
+### Attachments and deletion
+
+When you delete a message containing attachments, the attachments will also be deleted. If you wish to keep your attachments, make sure to <% article 1445731738851475456 %> before deleting messages. Attachments also expire based on size; see <% article 1447193503661555712 %> for how long links last and how to extend them.
+
+### Timing matters
+
+You cannot delete your messages after you've deleted your account. If you want to remove your messages from the platform, be sure to do it before initiating account deletion.
+
+For more information about account deletion, see our guide on <% article 1445724566704881664 %>.
+
+## Automatic account deletion
+
+Accounts are automatically deleted if they remain inactive for 2 years. This helps us maintain platform security and manage resources efficiently.
+
+## Summary
+
+| Method | What you can delete | Processing time |
+|--------|---------------------|-----------------|
+| **Privacy Dashboard** | All your messages | Background processing, completes ASAP |
+| **Email privacy@fluxer.app** | Specific data you request | Handled by privacy team |
+| **Account deletion** | Your account after 14 days | Cannot delete messages afterward |
+| **Automatic deletion** | Inactive accounts after 2 years | Automatic |

fluxer_marketing/priv/help/account-settings/1445731738851475456/en-US.md

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+---
+title: Exporting your account data
+description: Learn how to request and download a complete export of your Fluxer data
+category: account-settings
+category_title: Account Settings
+category_icon: gear
+order: 22
+snowflake_id: 1445731738851475456
+---
+
+Fluxer allows you to request a complete export of your account data, including all messages you've sent and information about any attachments.
+
+## How to request a data export
+
+1. Log in to your Fluxer account at [web.fluxer.app/login](https://web.fluxer.app/login).
+2. Press the cogwheel icon in the bottom-left corner to open Settings.
+3. Navigate to **Privacy Dashboard**.
+4. Select the **Data Export** tab.
+5. Click **Request Data Export**.
+
+## What's included in your data export
+
+Your data export package contains:
+
+- All your user account information
+- All messages you have sent across the platform
+- URLs to download any attachments from your messages
+
+## Downloading attachments
+
+The data export includes URLs for downloading your attachments. However, you must download these attachments **before** deleting the messages that contain them.
+
+**Important**: Deleting a message that contains attachments will also delete those attachments. If you want to preserve your attachments, download them from the URLs provided in your data export before deleting any messages.
+
+## Receiving your data export
+
+Once you request a data export:
+
+1. Your request will be processed and a data package will be prepared
+2. When ready, you'll receive an email at your account's registered email address
+3. The email will contain a download link to a zip file
+4. This download link is valid for **7 days**
+
+## Request frequency
+
+You can request a data export once every **7 days**. This helps us manage server resources while ensuring you have regular access to your data.
+
+## What to do next
+
+After exporting your data, you may want to:
+
+- Review your message history
+- Download important attachments before deleting messages. Attachments expire based on size; see <% article 1447193503661555712 %>.
+- Keep a personal backup of your Fluxer data
+- Understand what information you've shared on the platform
+
+For information about deleting your data after export, see our guide on <% article 1445730947679911936 %>.
+
+For information about account deletion, see our guide on <% article 1445724566704881664 %>.

fluxer_marketing/priv/help/files-and-attachments/1447193503661555712/en-US.md

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+---
+title: How attachment expiry works on Fluxer
+description: How we set attachment expiry, how access can extend it, and what to do before a file is removed
+category: files-and-attachments
+category_title: Files & Attachments
+category_icon: paperclip
+order: 1
+snowflake_id: 1447193503661555712
+---
+
+Fluxer automatically expires older attachments. Smaller files stay available longer; bigger ones expire sooner. If people view a message with a file when it is close to expiring, we extend it so it stays available.
+
+## How expiry is decided
+
+- The clock starts when you upload. Viewing or downloading later does not restart it; we only refresh the expiry if the file is close to expiring (see below).
+- Files **5 MB or smaller** keep links for about **3 years** (the longest window).
+- Files near **500 MB** keep links for about **14 days** (the shortest window).
+- Between **5 MB and 500 MB**, larger files get shorter windows and smaller files get longer ones.
+- Files **over 500 MB** are not accepted on the current plan.
+
+## Extending availability when accessed
+
+- We only extend when a file is close to expiring: if a message with the file is loaded and the remaining time is inside the renewal window, we push the expiry forward.
+- The renewal window depends on size. Small files can renew up to about **30 days**; the largest files renew up to about **7 days**. We cap the total lifetime to the size-based budget, so a 500 MB file will not suddenly gain an extra month.
+- Multiple views inside the same window do not stack; one view is enough to refresh it. You do not have to click or download the file for this to happen.
+- As long as people keep viewing the message before the file expires (and within the size-appropriate renewal window), it stays available. If no one views it and it reaches expiry, the link disappears.
+
+## What happens after expiry
+
+We regularly sweep expired attachments and delete them from our CDN and storage. There can be a short delay after the expiry time before removal.
+
+## Why we expire attachments
+
+- **Storage and bandwidth fairness**: Large media is costly to keep forever; expiring it keeps things fair for everyone.
+- **Safety and privacy**: Clearing out long-lived uploads reduces the chance that old sensitive files linger.
+- **Predictable limits**: Clear timeframes help you download what you need to keep.
+
+## Keeping important files
+
+- Download attachments you need before they expire.
+- For full account exports (including attachment URLs), see <% article 1445731738851475456 %>. For deletion requests, see <% article 1445730947679911936 %>.
+
+## Frequently asked questions
+
+**Q: What if I have Plutonium, do my files stay for longer?**
+At this time, all users, whether they have Plutonium or not, are subject to the same limits.
+
+**Q: What if my workflow relies on guaranteed, persistent access to large files I am not regularly accessing?**
+Fluxer is a messaging service, not a cloud storage platform. We suggest advanced users host files themselves if this is a concern. There are tools that let you upload screenshots or files to your own cloud storage and domain, then share those links on Fluxer or elsewhere while retaining full control.
+
+**Q: Do I need to click or download a file to keep it available?**
+No. If a message with the file is viewed in chat or search while the file is near expiry, we refresh its expiry window even if you do not click or download it.
+
+**Q: What about Saved Media?**
+Fluxer has a Saved Media feature that lets you keep up to **50** media files (or **500** if you have Plutonium)—images, videos, GIFs, or audio—to access across your accounts. Saved Media is **not** subject to attachment expiry; items you save there stay until you delete them.
+
+**Q: Can I hide the "Expires on" note under attachments?**
+Yes. Go to User Settings (cogwheel bottom left) > Messages & Media > Media and toggle off "Show Attachment Expiry Indicator" if you prefer not to see it.

fluxer_marketing/priv/help/support/1447264362996695040/en-US.md

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+---
+title: Reporting a bug to Fluxer
+description: How to file clear, high-quality bug reports for Fluxer Support or our GitHub
+category: support
+category_title: Support
+category_icon: question
+order: 1
+snowflake_id: 1447264362996695040
+---
+
+Use this guide to file a clear report so we can reproduce and fix the bug quickly. Screenshots, short screen recordings, and relevant logs or files speed up diagnosis.
+
+## Bug report template
+
+**Title:** Be specific, e.g., `Bug: media upload stalls at 95%`.
+
+**Steps to reproduce:**
+1. Step one (include exact clicks/taps, inputs, or shortcuts).
+2. Step two.
+3. Step three (note timing or ordering details).
+
+**Expected result:** What you expected to happen.
+
+**Actual result:** What happened instead (include exact errors or on-screen messages).
+
+**System and client settings:** In User Settings, tap your client info at the bottom of the sidebar to copy it, then paste it here.
+
+## Add evidence
+
+Include anything that shows the issue—screenshots, short videos, logs, or sample files/exports. More detail means faster help.
+
+## Submit your report
+
+Email support@fluxer.app with the filled template. A concise subject, such as `Bug report: media upload stuck`, helps us triage faster. Prefer GitHub? File issues in the [Fluxer GitHub repository](https://github.com/fluxerapp/fluxer); use the correct template and check for existing reports first. High-quality, non-duplicate reports we approve—whether emailed or filed on GitHub—may earn an invite to our private Fluxer Testers community, where you can unlock the Bug Hunter badge.
+
+## Security issues
+
+If you believe the issue is security-related, email security@fluxer.app instead of Support. Include clear steps, why you think it is a security risk, and any impact you see. We respond quickly to assess, coordinate a fix, and discuss disclosure expectations.

fluxer_marketing/priv/help/support/1453792298436395008/en-US.md

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+---
+title: Fluxer Copyright & Intellectual Property Policy
+description: How to report suspected copyright or intellectual property violations on Fluxer
+category: support
+category_title: Support
+category_icon: question
+order: 50
+snowflake_id: 1453792298436395008
+---
+
+Fluxer respects the intellectual property of every creator. We expect the same level of respect from the whole Fluxer community.
+
+## Copyright complaints
+
+If you believe content on Fluxer infringes your copyright, the quickest way to ask for removal is to use our report form at [https://web.fluxer.app/report](https://web.fluxer.app/report) and choose the copyright or intellectual property option. You can also email **dmca@fluxer.app** with the subject line "DMCA Takedown Request." In either case, your notice should include:
+
+- A description of the copyrighted work you believe has been infringed.
+- The precise location of the allegedly infringing material on Fluxer (message links, channel IDs, etc.).
+- A statement that you have a good faith belief that the disputed use is not authorized by you, your agent, or the law, and that the information in the notice is accurate.
+- A statement, made under penalty of perjury, that you are the copyright or intellectual property owner or authorized to act on their behalf.
+- Your contact information (mailing address, telephone number, and/or email) so we can reach you.
+- Your physical or electronic signature.
+
+Do not mislead our support or legal teams. Please do not file false or malicious reports, submit multiple reports about the same material, or ask other people to report the same content for you. Repeated violations of this guideline may lead to warnings or other penalties on your account.
+
+## Counter-notices
+
+If you believe the content that was removed or disabled did not infringe your rights or was taken down by mistake, send a counter-notice via **dmca@fluxer.app**. A complete counter-notice must contain:
+
+- Identification of the content that was removed or disabled and its location before the removal (message links, channel IDs, etc.).
+- A statement that you have a good faith belief the content was removed or disabled because of a mistake or misidentification.
+- Your contact information (mailing address, telephone number, and/or email).
+- A statement that you consent to the jurisdiction of the Federal District Court for the district where you live, or if you live outside the United States, the Northern District of California, and that you will accept service of process from the person who notified Fluxer of the alleged infringement.
+- Your physical or electronic signature.
+
+We cannot process counter-notices with missing or defective elements. If we identify any issues, we will notify you and ask you to submit a corrected notice.
+
+Once we receive a valid counter-notice, we will forward it to the party that filed the complaint. If the dispute persists, the parties must resolve it in court. Unless the complaining rights holder tells us they have filed a court action against the content provider, member, or user, we may restore the removed material 10 to 14 business days (or longer) after we receive the counter-notice, at our discretion.
+
+There are legal and financial consequences for fraudulent or bad faith submissions. Please make sure you are the rights holder or are authorized to act on their behalf before submitting a notice or counter-notice.
+
+## Infringement consequences
+
+We may delete or disable access to content that is alleged to infringe someone else’s intellectual property. Repeat copyright or IP infringers may have their accounts terminated, and in serious cases we may take stronger enforcement actions.

fluxer_marketing/priv/help/support/1453793207971217408/en-US.md

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+---
+title: How long Fluxer keeps your information
+description: Understand how long Fluxer retains different types of information and why we keep it
+category: support
+category_title: Support
+category_icon: question
+order: 51
+snowflake_id: 1453793207971217408
+---
+
+Fluxer collects certain information while you use the platform. Our [Privacy Policy](/privacy) covers what we collect, how we use it, and the controls you have. This guide explains how long we keep different kinds of data and why we retain it.
+
+## What must stay on file
+
+We keep the information that helps us create your account, deliver Fluxer, meet our commitments, and comply with the law. This includes your username, email address, phone number, and basic usage data. The rest is optional, and you can remove it if you choose.
+
+## Information you can delete directly from the services
+
+You can remove anything you have posted while you still have access to the space where you posted it. For example:
+
+- Delete individual messages or attachments directly inside Fluxer.
+- Use our Privacy Dashboard article on <% article 1445730947679911936 %> to bulk delete your messages before deleting your account.
+- If you are about to delete your account, follow <% article 1445724566704881664 %> for the full account deletion flow.
+
+Deleted content is no longer visible to other users, though cached copies may take a short time to clear.
+
+If you'd like our help deleting specific content, email **privacy@fluxer.app** from the email address associated with your account and let us know what you need removed.
+
+## Information retained until your account is deleted
+
+Most personal information stays with us for as long as you have an active Fluxer account. This helps us understand how people use the platform, fix problems, and build new features. Accounts that remain inactive for two years may be deleted automatically to keep the platform healthy.
+
+Account deletion requests are completed after a 14-day waiting period so that deletions can be reversed in case they were made by mistake. During that time you can log in to cancel the deletion. Once the 14 days pass, we begin deleting identifying information and anonymizing the rest.
+
+## Retention periods for specific purposes
+
+We sometimes keep certain information longer to fulfill legal or operational obligations:
+
+- **Age verification:** If you send an ID for an age verification appeal, we delete it within 60 days after the appeal is closed.
+- **Backups:** Database backups are stored for 30–45 days and then deleted.
+- **Legal and tax compliance:** Transactional records are kept for the time periods required by law (for example, tax or accounting rules).
+- **Safety and security:** We retain contact details (including emails and phone numbers) for 180 days after deletion for trust and safety purposes. If an account is flagged for Terms of Service violations, we may keep related information for up to two years to prevent repeat abuse and keep Fluxer safe.
+- **Legal claims:** When you send us a support request about your data, we keep that conversation for up to five years after the ticket closes so we can defend or exercise legal rights if necessary.
+- **Continuity of the service:** Even after you delete your account, the content you shared with others may remain for their access, even though it is no longer linked to you. Delete anything you still control before removing your account, or ask privacy@fluxer.app for help.
+
+## What happens when you delete your account
+
+Once you confirm deletion, we typically hold your account for 14 days before permanently removing it. This grace period lets you recover the account if the deletion was accidental. After 14 days, we delete identifying information and anonymize or aggregate what remains. Identifying data in backups can take up to 45 days to disappear.
+
+We keep aggregated or anonymized information (information that can no longer identify you) even after deletion so we can understand platform trends and improve Fluxer.
+
+## Your rights
+
+Every user can control their information directly inside Fluxer or by contacting **privacy@fluxer.app**. If you live in the European Union, the GDPR gives you additional rights, which you can exercise through your account or by emailing us:
+
+- Right of access to your personal data
+- Right to rectify inaccurate personal data
+- Right to erase your personal data
+- Right to limit the processing of your personal data
+- Right to data portability
+- Right to object to the processing of your personal data
+
+If you have questions about how long we keep something, want to exercise one of these rights, or need help deleting specific content, please contact **privacy@fluxer.app**.

fluxer_marketing/priv/help/support/1453793221464293376/en-US.md

@@ -0,0 +1,32 @@
+---
+title: EU DSA Dispute Resolution Options
+description: How EU users covered by the Digital Services Act can exercise their rights on Fluxer
+category: support
+category_title: Support
+category_icon: question
+order: 52
+snowflake_id: 1453793221464293376
+---
+
+This article explains how EU users covered by the European Union’s Digital Services Act (DSA) can exercise certain rights. Parts of the DSA only apply to online platforms and to specific types of decisions, so not every report or action on Fluxer is eligible for DSA handling.
+
+## Reporting illegal content under the DSA
+
+We work hard to remove violative content and bad actors from Fluxer. The easiest way to report content that violates our Terms of Service or Community Guidelines is through our in-app reporting surfaces inside Fluxer. Certain EU users also have the option to flag illegal content under the DSA through our web form at [https://web.fluxer.app/report](https://web.fluxer.app/report).
+
+## DSA appeals rights
+
+If the DSA applies to you and you disagree with one of the decisions listed below, you have six months from the date of the violation notice to appeal through our internal appeals process. You can find the link to appeal on the notice itself.
+
+The DSA appeals mechanisms only apply to decisions that are based on a finding that the information provided is illegal or violates our Terms of Service, such as:
+
+- removing or disabling access to content, or restricting its visibility;
+- suspending or terminating access to Fluxer (either in whole or in part);
+- suspending or terminating a user’s Fluxer account;
+- suspending, terminating, or restricting a user’s ability to monetize their Fluxer activity.
+
+## Out-of-court dispute settlement
+
+You may also have the option of choosing an out-of-court settlement body that has been certified by a Digital Services Coordinator in an EU Member State to help resolve a dispute related to any of the decisions listed above. [The European Commission](https://commission.europa.eu/index) maintains a website that lists those settlement bodies as they become certified.
+
+Fluxer will cooperate with such a settlement body when required by law, but we are not bound by the decisions they issue. We also reserve the right not to engage with an out-of-court settlement body if the same dispute (same information and grounds) has already been resolved.